CRM Practice
Customers first through technology
In today’s competitive global landscape, you must not only be creative in your products and services, but in how you
connect with your customers. With the proliferation of information available through various technologies, customers
are bombarded with choices. In this environment, companies that are adept at targeting messages that are relevant
to customers maintain a significant competitive advantage.
Many companies have acquired a tremendous amount of data from their customers over the years. Data that is very
valuable. But a looming question remains – how do you use this data effectively to generate customer loyalty and
revenue?
ERP Console Inc. offers a wide range of CRM services that focus on maximizing technology’s reach to enhance
your relationship with your customer. We can help you extract your critical data and turn it into an effective tool to
better serve your customers. With our help, SAP CRM can transform your organization into a modern, state-of-the-art
customer-centric organization.
Key benefits realized by SAP CRM are:
• Increase customer focus by moving from sales order management to an integrated customer centric system
• Understand customer purchasing habits, evolving needs and sales forecasts by leveraging readily available,
accurate historical information
• Integrate customer sales data to new product introductions and promotion to increase effectiveness of
marketing campaigns
• Improve customer relationships with dialogue, personalized and relevant information
• Leverage online sales functions, customer interaction centers and marketing to bring the right solution to the
customer
• Move from traditional operational metrics to analytical performance measurements to enable you to
proactively serve your customer as their needs evolve
No matter the size of your company, ERP Console Inc. can provide you with the strategic advisory, implementation or
support services to take your organization to a world class customer-centric support and service center. We can help
you shift from a cost-reduction strategy to a revenue maximization and customer retention strategy.
ERP Console Inc. can provide expertise in SAP CRM:
• Customer Interaction Center
• Marketing & Trade Promotions Management
• Service Management
• Internet Sales (B2B and B2C)
• Intellectual Property Management
• Channel Management
• Sales Force automation
Our breadth and depth of capability allow us to provide you with a complete end-to-end view of SAP CRM.
Strategic Planning
Our deep understanding of customer services operations, sales order management, and the CRM application can
help you to get maximize the benefits out of your SAP CRM system. Our CRM customized assessments include the
following:
Roadmap Development – Analyze business requirements, understand the fine line between short-term plan and
long-term strategy, achieve the quickest ROI, understand your current technical landscape in order to define the most
effective plan for your CRM solution and implementation strategy.
Solution Effectiveness Assessment – ERP Console Inc. can work with you to ensure that you make the most
of your investment. Our assessments give you greater visibility into your SAP solution showing you how to better
maximize and maintain utilization, end-user effectiveness, and total cost of ownership.
Implementations and Upgrades
ERP Console Inc. has developed a seasoned CRM team that provides industry leading practices to help you
connect with your customers. We have provided CRM implementation services for multiple clients, from midsize
retail customers to a global life science conglomerate. We offers end-to-end project delivery – from planning, design,
configuration and development, training and testing, to go-live and support.
ERP Console Inc. has successfully delivered SAP CRM solutions for clients in the following areas:
• CRM Sales
• CRM Marketing
• CRM Contact Center
• CRM Intellectual Property Management
• CRM Service
• CRM e-Commerce
• CRM Sales Force Automation (SFA)