SUPPORT SERVICES

Proper maintenance and support are critical to the overall continued success of a project and post go-live business

operation. ERP Console has a complete offering of production support services, including onsite and offsite support,

local and offshore resources, part-time and full-time (24/7) operations, and full help desk services.

Organizations have several options for managing their SAP systems including:

• Building an internal SAP Support organization

• Using a hybrid model – internal SAP staff augmented by external SAP contractors

• Outsourcing the support to an external organization

SAP production support is becoming increasingly complex, with factors such as 24×7 support, global locations,

multiple time zones, employee turnover, ongoing upgrades, etc, all posing unique challenges. With our partnership

network of dedicated consultants and support staff, we are able to provide Application Management Services that

greatly reduce the impact of these challenges. With our experience and expertise, customers can leverage our

services to provide effective onsite support as needed or to augment your IT staff for the long term.

Support offerings include:

• 24/7 support

• Incident management

• Application management services

• Help desk support

• System monitoring and management

• Business process support